Sometimes you may be unsure about the state of the game or have a query or complaint; in these situations you may find yourself needing to contact some of the game developers. When contacting the game developers, please ensure you provide your game ID and your server, as this will allow them to more quickly address your problem and provide a suitable solution.
Their facebook page is http://www.facebook.com/fairytai2/
Alternatively you could download the "Line" app available on Android or Itunes and contact Elsa (Line ID: 373489). It is best to contact Elsa to inform her of completing facebook or app store tasks in order to gain the reward.
Please note that the developer's first language is NOT English and so to ensure your message is understood, try to communicate using simple English.